Quality Assurance Manager

Location: Flexible – head office Rugby, site presence required

*Morgan Sindall has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies*

Talented people are the key to our success

Would you like to work for an inclusive and collaborative company which is also one of the most successful within the UK infrastructure industry?

Opportunity:                  

Working as part of the SHEQ team to improve the quality assurance performance within the Business Unit and its supply chain in line with Morgan Sindall Responsible Business and Protecting People. The post-holder is to directly support the Head of SHEQ to ensure that a consistent approach and the highest standards regarding quality assurance are delivered and maintained.

Our Quality Assurance (QA) specialists are dedicated to enhancing compliance with our Integrated Management System and ensuring the highest standards in the quality of our project deliverables. The QA team offers support and guidance across all sectors, continually adopting the Plan, Do, Check, Act methodology outlined in ISO 9001:2015. The team handles quality assurance, project and third-party audit management. This process begins with understanding our client's requirements, followed by meticulous planning to meet them, delivering a top-tier service, and fostering ongoing improvements in our operations.

Ideally this role would suit an ambitious, driven individual who embraces the challenge of working within a high performing and supportive team.  

Principal Accountabilities:

• Establishing a right-first-time culture across the project team that puts quality at the heart of project delivery.
• Ensuring that the project team implement appropriate quality management arrangements, supported by the deployment of competent resources that establish plans for successful delivery.
• Ensuring that the quality systems and processes are fully aligned to MSI requirements
• Develop and manage a BU and sector specific audit management plan and associated activities, including the management of quality related investigations (including RCA).
• Ensuring that auditing of quality management arrangements provide overall assurance to the senior management team and identify issues for immediate resolution.
• Establishing procedures for the progressive collation of learning amongst the project team and monitoring the implementation of subsequent continual improvement.
• Assist in the development of the BU strategic approach to quality assurance.
• Production of quality reports to provide visibility of BU performance.
• Support the Client and MSI quality meetings and forums.
• Undertake the annual Management Review process.
• Develop and present quality training to the BU.
• Establishing an effective working relationship with the Clients, BU and MSI leadership team.
• Acting as the point of contact for all BU related quality assurance issues.
• Providing leadership and guidance to the Quality Assurance Advisor/s to successfully undertake their duties.
• Implement MSI and Client specific KPI’s.
• Develop BU specific KPIs as required.
• Promote equality in the workplace and adopt appropriate behaviour when interacting with colleagues.
• Take necessary care to properly protect the confidentiality, integrity and availability of corporate information from unauthorised disclosure, modification or destruction. Never knowingly put MSI’s information or information systems at risk.

To be successful in this role, you will:

Essential:

• Proven experience of delivering in a similar role and evidence of successful management in a complex organisation with multiple interfaces.
• IRCA/CQI Approved Lead Auditors Certificate ISO9001.
• In depth knowledge of investigation tools and techniques (RCA).
• Experience in infrastructure or construction environments advantageous.

Desirable:

• CQI Practitioner Certificate in Quality Management or willingness to obtain
• CQI Approved Quality Course.

What's in it for you?

Below is a selection of benefits that are available to you at Morgan Sindall Infrastructure.

• Generous holiday entitlement with the option to buy five days
• Flexible and adaptable working
• Family friendly policies and work/life approach
• Mentoring programmes and continuous learning support
• Contributory pension scheme
• Annual bonus scheme
• Recognition scheme and long service awards
• Car scheme and Private Medical Insurance (if applicable to role)

We also provide the option to participate in our share-save scheme; discounts including cycle to work and gym membership; a support and advice service for colleagues and their families, and more.

About the Water| Highways Team:

Our Water team designs, builds, and maintains vital UK water infrastructure, ensuring secure water supply and wastewater services. We work with major water companies to create resilient facilities, reduce flood risks, and improve environmental outcomes. Currently, we are involved in the Welsh Water AMP7 and AMP8 frameworks and have secured projects with Wessex Water for the next five years. These long-term framework agreements are part of a national £88 billion investment, requiring a collaborative and agile approach to meet the industry's challenges. 

Our Highways team delivers comprehensive services, from major national projects to local schemes, improving road journeys for millions daily. With expertise in tunnelling, bridges, and more, we provide end-to-end project support, including design, integration, and construction. Current projects include concrete road replacements for National Highways, smart motorway safety enhancements, and widening the A423 for Oxford City Council. 

Morgan Sindall is an equal opportunities employer and has been accredited with the Positive About Disabled People ‘Two Ticks’ accreditation.  We are also an Investors in People company. 

Morgan Sindall is unable to employ anyone who does not have the legal right to live and work in the UK.